New York State: Housing Construction Management Support Services

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Superstorm Sandy CDBG Disaster Recovery Program

HGA provided Construction Management Support Services to GOSR for the New York Rising Housing Recovery Program comprising 10,000 homes. HGA also provided services to NY’s Public Housing, Affordable Housing/ Small Projects Affordable Rental Construction (SPARC) and Affordable Rental Programs. The work performed for the NY Rising Housing Program included performing interim and final inspections on thousands of homes to ensure that repairs were completed according to the Program guidelines, awarded scope of work, and New York State residential building codes. Additionally, HGA managed change order requests for homeowners requiring a design professional to amend an existing scope of work. For any housing programs requiring relocation, HGA supported GOSR with URA services including applicant case management, developing relocation plans, and facilitating payments. HGA’s project management support to NY’s Public Housing and Rental Program included policy and procedure development, program implementation oversight, and coordination of various stakeholder agencies.

HGA placed great emphasis on its robust QA/QC procedures, resulting in Program acceptance and compliance in over 99% of its deliverables. Using XactAnalysis throughout its workflow, HGA’s team of QA/QC specialists conducted an in-depth review of every completed inspection and change order in accordance with detailed technical procedures. Additional automated processes systematically review dozens of technical data points in every estimate based on unique, customized logic. As part of HGA’s risk management protocol and dedication to delivering a superior level of quality, all QC data was regularly analyzed by management to identify areas for process improvement and individual staff performance. HGA delivered:

  • 6,000 change orders
  • „„6,000 inspections
  • „„Inspections Standard Operating Procedures Manual
  • „„Change Orders Standard Operating Procedures Manual