The HGA Core Values are the foundation of all of our engineering and program management projects. At HGA, we believe in leading by example, maintaining an open and honest dialogue, and honoring all client commitments. Simply stated, we are your valued and trusted advocate through our planned vision and highly collaborative implementation processes.
Client satisfaction is our top priority. We strive to perform above our client expectations and to deliver all projects on schedule and on budget. Clients come to HGA for our engineering expertise, proven project management processes and reporting, responsiveness, and cost-effectiveness – and return to HGA for the same reasons.
Customer Service
- Adapt to clients’ needs, methods, and budgets
- Communicate comprehensively with clients
- Respond to project changes and deadlines
- Resolve conflicts and problems with prompt action and objective processes
Cost Effective
- Provide superior value through smooth project start-ups
- Focus on maintaining the project scope and schedule
- Optimize staff experience and cost to minimize project investment
- Report project status in a timely manner
- Utilize new technology to improve efficiency and effectiveness
Professional Excellence
- Utilize qualified professionals who are accountable and dedicated to project success
- Meet project requirements with technical competence
- Implement time-tested procedures and systems
- Communicate clearly with precise documentation throughout project phases
Teamwork
- Understand project scope and objectives to mutual satisfaction
- Work with clients by establishing seamless relationships
- Respect all team members and their input
- Dedicate real effort to meet project schedule and deliverables
Trust
- Maintain open, honest dialog on project priorities
- Honor and complete all commitments
- Behave ethically in all relationships with clients, vendors, and associates
- Build strategic relationships with clients to provide mutual long-term value
Safety
- We are personally accountable for our own health and safety
- We provide our people with the training, knowledge, and tools to work safely
- All incidents are preventable